All sales are final as each order placed is custom made for each customer after order is received. We do not have a warehouse or keep an inventory, therefore we unfortunately do not accept returns or issue refunds. However, if there is a defect with the order. we will offer a replacement for same product. If the defect is reported via contact us page within 30 days.

Once you have clicked on the "complete order" button, unfortunately it is not possible to edit or cancel your order. However, if you need to change some parameters, like addresses, etc., please contact via contact us page as soon as possible. We will do our best on a case-by-case basis.

Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to the BabyLum headquarters. You will be liable for reshipment costs once we have confirmed an updated address with you.

Unclaimed - Shipments that go unclaimed are returned to the BabyLum and you will be liable for the cost of a reshipment to you.

Returned by Customer - It is best to first contact us before returning ANY product. This is because the return address on your invoice is of the BabyLum and we do not offer any return orders from buyers.